- What makes PetMart Pharmacy different from other online pet pharmacies?
- Is PetMart Pharmacy a licensed pharmacy?
- What states do you ship to?
- What information is required to order prescription medications from PetMart Pharmacy?
- Do you offer free shipping?
- What is the PetMart Pharmacy return policy?
- Which flea and/or tick product is best for my pet?
- Does my pet need heartworm preventative year round?
- How Do I Dispose Of Medications Properly?
What makes PetMart Pharmacy different from other online pet pharmacies?
PetMart Pharmacy is more than just a pharmacy. Like other pharmacies, we have licensed pharmacists on staff, but did you know that PetMart Pharmacy is actually owned and operated by licensed, practicing veterinarians?
We believe that our knowledge and expertise in veterinary medicine, combined with our extensive list of affordable products, will allow us to provide you with quality care and service, and more importantly, with peace of mind.
Is PetMart Pharmacy a licensed pharmacy?
Yes! PetMart Pharmacy is a licensed pharmacy in most states and is currently undergoing the licensing procedure in all fifty states. See our State Licensure Map for more details.
What states do you ship to?
Non-prescription products and medications can be shipped to any state within the U.S. Prescription medications, however, can only be shipped to those states in which PetMart Pharmacy currently holds a pharmacy license. Check our State Licensure Map to make sure that we can ship prescription medications to your state.
What information is required to order prescription medications from PetMart Pharmacy?
Placing your order for prescriptions is easy, we do all the work for you! During the checkout process, you will be asked for some information about your pet and your veterinarian. Once the order is placed, we send an authorization form via fax to your pet's veterinarian. Your veterinarian will review the medication request and fax back to us. Upon approval, we ship your medications within 12 hours. Some veterinarians only provide written prescriptions for clients. If so, you simply mail in the written prescription in to us at 2207 East Broadway Avenue Maryville, TN 37804.
Do you offer free shipping?
Of course! Here at PetMart Pharmacy, we are determined to get you the best deal possible. That's why we offer free shipping on orders over $39. Place your order today either online or over the phone.
What is the PetMart Pharmacy return policy?
If you are not 100% satisfied with our products, let us know. We will do everything we can to fix it. That's why we offer refunds on products and merchandise returned within thirty days. Unfortunately, due to health considerations, we are unable to accept returns for prescription medications or medications whose protective seals or packaging have been broken. All returns are subject to restocking fees and return shipping fees, if applicable.
Which flea and/or tick product is best for my pet?
With all the new flea and tick products that are constantly coming out, choosing the best one for your pet can seem overwhelming. To make things easier, we stay on top of the latest developments so you don't have to. Our team of veterinarians, pharmacists, and customer service representatives can help you decide which flea and/or tick product is right for you. Contact a member of our team at 1-877-220-MEDS.
Does my pet need heartworm preventative year round?
Keeping your pet on monthly heartworm prevention year-round is extremely important for dogs and cats in all geographical areas, whether indoors or outdoors. Heartworm prevention is extremely effective when given correctly and on a regular basis. To be most effective, preventatives must be given around the same time each month, year-round.
How Do I Dispose Of Medications Properly?
Federal Guidelines for Client's to Dispose of Medications
- Do not flush prescription drugs down the toilet or drain unless the label or accompanying patient information specifically instructs you to do so. For information on drugs that should be flushed visit the FDA's website.
- To dispose of prescription drugs not labeled to be flushed, you may be able to take advantage of community drug take-back programs or other programs, such as household hazardous waste collection events, that collect drugs at a central location for proper disposal. Call your city or county government's household trash and recycling service and ask if a drug take-back program is available in your community.
If a drug take-back or collection program is not available:
- Take your prescription drugs out of their original containers.
- Mix drugs with an undesirable substance, such as cat litter or used coffee grounds.
- Put this mixture into a disposable container with a lid, such as an empty margarine tub, or into a sealable bag.
- Conceal or remove any personal information, including Rx number, on the empty containers by covering it with black permanent marker or duct tape, or by scratching it off.
- Place the sealed container with the mixture, and the empty drug containers, in the trash.