If you have questions, take a moment to review our Frequently Asked Questions. If you can't find your answer here, Contact Us anytime by phone, chat or eMail!
What makes PetMart Pharmacy different from other online pet pharmacies?
PetMart Pharmacy is more than just a pharmacy. Like other pharmacies, we have licensed pharmacists on staff, but did you know that PetMart Pharmacy is actually owned and operated by licensed, practicing veterinarians?
We believe that our knowledge and expertise in veterinary medicine, combined with our extensive list of affordable products, will allow us to provide you with quality care and service, and more importantly, with peace of mind.
Is PetMart Pharmacy a licensed pharmacy?
Yes! PetMart Pharmacy is a licensed pharmacy in most states and is currently undergoing the licensing procedure in all fifty states. See our State Licensure Map for more details.
How do I know you are sending me quality medications?
Here at PetMart Pharmacy, your pet's needs are our top priority. We are owned and operated by practicing veterinarians and run our pharmacy within an animal hospital here in Tennessee. We purchase our medications directly from the manufacturer, the same company your veterinarian purchase their medications from. We are licensed and accredited and our seals of accreditation are located at the bottom of our site pages.
Feel safe knowing your medications dispensed from our pharmacy are quality medications, FDA approved, and purchased from highly reputable American pet pharmaceutical companies. Call us for any inquiries of expiration dates or lot numbers.
Do you ship to all 50 states?
Non-prescription products and medications can be shipped to any state within the U.S. Prescription medications can be shipped to every state except Iowa.
What information is required to order prescription medications?
Placing your order for prescriptions is easy, we do all the work for you! During the checkout process, you will be asked for some information about your pet and your veterinarian. Once the order is placed, we send an authorization form via fax to your pet's veterinarian. Your veterinarian will review the medication request and fax back to us. Upon approval, we ship your medications within one business day. Some veterinarians only provide written prescriptions for clients. If so, you simply mail in the written prescription in to us.
What is the PetMart Pharmacy return policy?
If you are not 100% satisfied with our products, let us know. We will do everything we can to fix it. That's why we offer refunds on products and merchandise returned within thirty days. Unfortunately, due to health considerations, we are unable to accept returns for prescription medications or medications whose protective seals or packaging have been broken. All returns are subject to restocking fees and return shipping fees, if applicable.
Does my pet need heartworm preventative year round?
Keeping your pet on monthly heartworm prevention year-round is extremely important for dogs and cats in all geographical areas, whether indoors or outdoors. Heartworm prevention is extremely effective when given correctly and on a regular basis. To be most effective, preventatives must be given around the same time each month, year-round.
How do I dispose of medications properly?
Federal Guidelines for Clients to Dispose of Medications
Do not flush prescription drugs down the toilet or drain unless the label or accompanying patient information specifically instructs you to do so. For information on drugs that should be flushed visit the FDA's website.
To dispose of prescription drugs not labeled to be flushed, you may be able to take advantage of community drug take-back programs or other programs, such as household hazardous waste collection events, that collect drugs at a central location for proper disposal. Call your city or county government's household trash and recycling service and ask if a drug take-back program is available in your community.
If a drug take-back or collection program is not available:
1. Take your prescription drugs out of their original containers.
2. Mix drugs with an undesirable substance, such as cat litter or used coffee grounds.
3. Put this mixture into a disposable container with a lid, such as an empty margarine tub, or into a sealable bag.
4. Conceal or remove any personal information, including Rx number, on the empty containers by covering it with black permanent marker or duct tape, or by scratching it off.
5. Place the sealed container with the mixture, and the empty drug containers, in the trash.
FDA Website With Instructions For Proper Disposal Of Drugs: www.fda.gov/ForConsumers/ConsumerUpdates/ucm101653.htm
What if I am concerned about package delivery in extreme temperatures?
As always, we are committed to giving you quality medication at a quality price. We want to make sure that your product gets to you safely! Since our products ship all across the country, we know that different regions of the United States may experience temperature extremes. Whether it is an extremely hot summer or a frigid winter, we want to make sure your product gets to you and is safe to use.
Medications and products are often intended to be kept at room temperature.
Temperature extremes can make the product unsafe to administer. We recommend that you pick Standard Shipping Signature Required at checkout if you believe your package may be subjected to extreme heat or cold while in your mailbox. This way, you can be sure that your medication is properly taken care of from the moment it leaves our facility to the moment it comes to your door.
Remember, you can always ship your package to a different location than your billing address. Make sure your package is delivered somewhere that keeps it safe from the elements!
Can I transfer a prescription on file at another pharmacy?
Yes! We can transfer a prescription that you have on file at another pharmacy. If you would like us to do this, please call us and we will have our pharmacist make this transfer for you. If you are placing an order online, please select CONTACT VET during the checkout process. We still need their information on file with our pharmacy. Then during the final checkout step, there will be a box for special instructions. Please enter the pharmacy name, telephone number, and RX number is possible for us. We will use this information to transfer the prescription to our pharmacy.