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Return Policy


If you are not 100% satisfied with our products, let us know. We will do everything we can to fix it. That's why we offer refunds/ exhcnages/ store credits on QUALIFYING products and merchandise returned within thirty (30) days. All returns are subject to restocking fees and return shipping fees, when applicable.

Due to health considerations and federal pharmacy law, we are unable to accept returns for prescription medications and for medications whose protective seals or packaging have been opened.

For Over-the-counter products and stock products, please call us if within 30 days of receipt.


If you have placed an order with us and would like to cancel it for any reason, please call us at (877) 220-6337. A customer service representative will help you cancel the order as soon as possible. If the order has already shipped, you may be subject to shipping charges associated with our return policy.
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PetMart Pharmacy has earned Veterinary-Verified Internet Pharmacy Practice Sites(CM) (Vet-VIPPS®) accreditation through the National Association of Boards of Pharmacy® (NABP®).
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PetMart Pharmacy Is Vet VIPPS Certified
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(877) 220-6337
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