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Auto Fill Program Information

WHAT IS THE AUTO FILL PROGRAM?

When you sign up for Auto Fill, you receive automatic shipments of your pet's products, on a schedule/frequency you choose, so that you never run out of your pet's medications again.


SOUNDS GREAT! HOW DO I GET STARTED?

Sign up today by calling us at (877)220-6337. You can also contact our Auto-Fill Account Manager via email at admin@petmartpharmacy.com. Once you sign up, you will have a personal account manager and they will assist you in completing the enrollment process.


WHAT HAPPENS ONCE I SIGN UP?

Your mediciations will automatically ship! You may postpone scheduled shipments, change the frequency of your shipments, and update the quantity of items in your account by contacting us. Changes and modifications may be made up to 3 days prior to your next scheduled shipment.



HOW WILL MY AUTO FILL ITEMS BE SHIPPED?

USPS First Class. You will receive your package in 4-7 business days. All temperature sensitive items will be shipped in a temperature-sensitive environment and mailed 3rd day.



HOW AM I BILLED FOR AUTO FILL ITEMS?

Your Auto Fill items will be billed to your account on the date they ship. Current prices apply. To avoid any delays to your scheduled shipments, your credit card information is required on file.



WHAT IF ONE OF MY AUTO FILL ITEMS IS ON BACKORDER?

From time to time, popular items may become temporarily unavailable. If this is the case when your Auto Fill product is scheduled to ship, we'll notify you of the backorder via email.



ARE THERE ANY MEDICATIONS THAT ARE EXEMPT?

NO! And the program includes over the counter items, stock products, and food also!



IS THERE A MINIMUM OR MAXIMUM NUMBER OF MEDICATIONS I CAN SIGN UP FOR?

No minimum or maximum.



WHAT IF I NO LONGER WISH TO PARTICIPATE?

If you no longer want to participate in our auto-fill program, you can opt out at any time. You can cancel your auto-fill subscription one of two ways- by emailing us at admin@petmartpharmacy.com or by calling us at (877)220-6337. We will be happy to cancel any/all of your Auto Fill items.



IS MY PERSONAL INFORMATION PROTECTED UNDER THIS PROGRAM?

Absolutely. We have taken the utmost care in protecting your account information. None of your private information is revealed at any point during the automated process. In addition, no private financial information is ever revealed in email correspondence. We are dedicated to protecting your account information.



WHAT HAPPENS IF ONE OF MY AUTO FILL MEDICATIONS DOES NOT HAVE ANY REFILLS LEFT?

If any of your AutoFill medications have run out of refills, we will automatically contact your veterinarian to obtain a renewal before your next auto shipment. If an approval is received from your veterinarian, we will add the renewed prescription (and any corresponding refills) to your account and process your order as planned. If your veterinarian requires an office visit or bloodwork prior to issuing more refills, or if the renewal request is denied for any reason, we will contact you immediately.
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(877) 220-6337
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