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How To Order Prescription Medications
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Shipping Policy and Return Policy

Shipping & Delivery Options

In order to provide the highest quality services, PetMart Pharmacy assures prompt delivery of all prescription and non-prescription medications. We take special care in packaging your medications and shipping them promptly upon approval of your pet's veterinarian.

PetMart Pharmacy is authorized to ship prescription medications in all the US 50 States, including Washington DC.

PetMart Pharmacy State Pharmacy Licenses:
Alabama 113831
Alaska PHAO1118
Arizona Y005902
Arkansas OS02339
California 1255
Colorado OSP-6007
Connecticut PCN.0002309DCNRX0000506
Delaware A9-0001080
Florida PH30667
Georgia PHNR000190
Hawaii PMP-736
Idaho 18149MS
Illinois 054.017818
Indiana 64001296A
Iowa 4835
Kansas 22-45041
Kentucky TN1768
Louisiana PHY.006651OS
Maine MO40001960
Maryland P05609
Massachusetts: Does not require non-resident licensure at this time.
Michigan 5301009729
Minnesota 263808
Mississippi F13440
Missouri 2012004831
Montana PHA-MOP-LIC-35243
Nebraska 722
Nevada PH02818
New Hampshire NR0870
New Jersey 28RO00066200
New Mexico PH00003364
New York 22 031077
North Carolina 11683-NC
North Dakota Phar714
Ohio NTP.022187350-02
Oklahoma 99-7433
Oregon RP-0002993
Pennsylvania NP000534
Rhode Island PHN10244
South Carolina 13618
South Dakota 400-0966
Tennessee 4885
Texas 27794
Utah 81483351708
Vermont 036.0083009
Virginia 0214001545
Washington PHNR.FO.60262948
West Virginia MO0560332
Wisconsin 718-43
Wyoming NR-50464


Prescription Authorization

When an order for a prescription medication is placed with PetMart Pharmacy, a "Prescription Authorization Form" is automatically generated. This form is faxed to the prescribing veterinarian within one business day of the order date. In the event that a valid prescription has been received, OR refills have been previously authorized by the prescriber, no authorization form is needed.

The prescription is then authorized and filled by the pharmacist following all appropriate guidelines. Prescription authorization forms that are returned after 2:30pm eastern time are generally shipped the following business day. You will receive an email notification letting you know that your pet's prescription has been authorized and the package has been shipped.

Please understand that you WILL RECEIVE YOUR PACKAGE BY THE SHIPPING METHOD PROMISE TIME YOU SELECTED DURING CHECKOUT. A tracking number will be provided and you may track your package by logging into your PetMart Account.

We cannot, by law, ship out prescription items until authorization from your pet's veterinarian is received, whether that be by call, fax, email from them directly, or a written prescription is received in the mail.

Shipping Options

  • STANDARD - Arrives 4-7 Days After Shipment - $3.99

  • STANDARD Signature Required at Delivery: 4-7 Days - $4.99

  • COMPOUNDED MEDICATION: Ships 1-2 Days After Vet Approval: 4 Day - $4.25

  • Priority: Arrives 3-4 Days After Shipment - $7.50

  • USPS EXPRESS - Arrives 2nd Day After shipment day: 2pm est. cut-off M-Fri. - $24.99

  • UPS Next Day (Mon-Thur ONLY) 2pm Cut Off Time - Overnight Delivery - $32.00


Prescription medication authorizations and any OTC orders that are received after 3pm will ship the following business day.

Orders are mailed Monday- Friday. Any approvals received after 3pm on Friday or any OTC Orders, will mail out on the following Monday.


Tracking Your Order

If you provide us with an email address, you will receive order status updates. Order confirmation notifications, shipping notifications, and/or tracking information may be emailed to you if available. You may also track your order on USPS and/or UPS websites.

Signature Confirmation

If you are concerned about package theft, signature confirmation is available through our services. Be advised this extra service comes with an added minimal fee. The majority of products offered by PetMart Pharmacy can be obtained within 24 hours, if not available on-hand.

Emergency Medication/Acute Illness

Returns

If you are not 100% satisfied with our products, let us know. We will do everything we can to fix it. That's why we offer refunds/ exchanges/ store credits on QUALIFYING products and merchandise returned within thirty (30) days. All returns are subject to restocking fees and return shipping fees, when applicable.

Due to health considerations and federal pharmacy law, we are unable to accept returns for prescription medications and for medications whose protective seals or packaging have been opened and temperature environments were not controlled and monitored.

For Over-the-counter products and stock products, please call us if within 30 days of receipt.

Cancellations

If you have placed an order with us and would like to cancel it for any reason, please call us at (877) 220 - 6337. A customer service representative will help you cancel the order as soon as possible. If the order has already shipped, you may be subject to shipping charges associated with our return policy.

Here at PetMart Pharmacy, we recommend that you obtain emergency medications and/or medications for acute illness at a local veterinarian or pharmacy. If you still wish to obtain medication from PetMart Pharmacy, several expedited delivery options are available. If we are unable to provide the medication as quickly as needed, PetMart Pharmacy staff will contact the prescribing veterinarian to arrange for the medication to be immediately available at the veterinary hospital/clinic or local pharmacy.

Temperature-Sensitive Products

Products that are temperature-sensitive will be packaged using USPS specialized packaging and sent via USPS. This includes dry ice shipment and replenishment, refrigeration intervention and around-the-clock monitoring when indicated. These products will be shipped via USPS Express Mail.
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(877) 220-6337
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