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How To Order Prescription Medications
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Shipping Policy

Shipping & Delivery Options

In order to provide the highest quality services, PetMart Pharmacy assures prompt delivery of all prescription and non-prescription medications.

Prescription Authorization

When an order for a prescription medication is placed with PetMart Pharmacy, a "Prescription Authorization Form" is automatically generated. This form is faxed to the prescribing veterinarian within one business day of the order date. In the event that a valid prescription has been received, OR refills have been previously authorized by the prescriber, no authorization form is needed.

The prescription is then authorized and filled by the pharmacist following all appropriate guidelines. Prescription authorization forms that are returned after 2:30pm eastern time are generally shipped the following business day. You will receive an email notification letting you know that your pet's prescription has been authorized and the package has been shipped.

Please understand that you WILL RECEIEVE YOUR PACKAGE BY THE SHIPPING METHOD PROMISE TIME YOU SELECTED DURING CHECKOUT. A tracking number will be provided and you may track your package by logging into your PetMart Account.

We cannot, by law, ship out prescription items until authorization from your pet's veterinarian is received, whether that be by call, fax, email from them directly, or a written prescription is received in the mail.

Shipping Options

  • STANDARD - Arrives 4-7 Days After Shipment - $3.99

  • STANDARD Signature Required at Delivery: 4-7 Days - $4.99

  • COMPOUNDED MEDICATION: Ships 1-2 Days After Vet Approval: 4-6 Day - $3.99

  • Priority: Arrives 3-4 Days After Shipment - $7.50

  • USPS EXPRESS - Arrives 2nd Day After shipment day: 2pm est. cut-off M-Fri. - $24.99

  • UPS Next Day (Mon-Thur ONLY) 2pm Cut Off Time - Overnight Delivery - $34.99

Prescription medication authorizations and any OTC orders that are received after 3pm will ship the following business day.

Orders are mailed Monday- Friday. Any approvals received after 3pm on Friday or any OTC Orders, will mail out on the following Monday.

Tracking Your Order

If you provide us with an email address, you will receive order status updates. Order confirmation notifications, shipping notifications, and/or tracking information may be emailed to you if available. You may also track your order on USPS and/or UPS websites.

Signature Confirmation

If you are concerned about package theft, signature confirmation is available through our services. Be advised this extra service comes with an added minimal fee. The majority of products offered by PetMart Pharmacy can be obtained within 24 hours, if not available on-hand.

Emergency Medication/Acute Illness

Here at PetMart Pharmacy, we recommend that you obtain emergency medications and/or medications for acute illness at a local veterinarian or pharmacy. If you still wish to obtain medication from PetMart Pharmacy, several expedited delivery options are available. If we are unable to provide the medication as quickly as needed, PetMart Pharmacy staff will contact the prescribing veterinarian to arrange for the medication to be immediately available at the veterinary hospital/clinic or local pharmacy.

Temperature-Sensitive Products

Products that are temperature-sensitive will be packaged using USPS specialized packaging and sent via USPS. This includes dry ice shipment and replenishment, refrigeration intervention and around-the-clock monitoring when indicated. These products will be shipped via USPS Express Mail.
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